Hotels FAQ - Annual Meeting

How do I book a room at the headquarters hotel?

You must register for the meeting first. Your registration confirmation email from AALS has a link with instructions for booking a hotel room. All bookings must be made through our hotel service partner, Maritz Global Events. You may not make a reservation directly with the hotel.

I’m mailing in my Annual Meeting registration. When should I expect my hotel instructional email?

Your registration confirmation and hotel instructional emails will be sent in 2–3 weeks, after your registration has been fully processed.

What should I do if I can’t locate my hotel instructional email?

First, check your spam folder. If you still can’t find it, email the Registration team to have a copy re-sent to you.

Who do I contact if I am having trouble with the online hotel booking system?

Contact Maritz Global Events at aals@maritz.com directly with any technical difficulties. AALS staff does not have access to the online booking system and cannot assist you directly with this process.

Will I receive confirmation of my hotel reservation?

Yes, Maritz Global Events will email a reservation acknowledgment within 72 hours of processing your reservation. Email aals@maritz.com directly with questions.

What is the hotel deadline?

Tuesday, December 20 is the last day that Maritz Global Events will process new reservations or changes and cancellations to existing reservations. We recommend that you book early to ensure you receive your desired accommodations. If you have not made your reservation by December 20, visit the Hotels page for instructions about late hotel availability and how to reserve a room.

How do I change or cancel my reservation?

Use the link, email address, or phone number provided in the hotel confirmation email from Maritz Global Events to make changes or cancel your reservation until 5 pm (EST) on December 20. If you want to change or cancel your reservation after December 20, you may contact the hotel directly any time after December 25.

Is there a guarantee required for the hotel? If so, is it refundable?

A valid credit card with an expiration date of January 2023 or later is required to secure your room reservation. Credit cards will not be processed prior to your arrival.

What is the cancellation policy?

Reservations may be cancelled by 6 pm on scheduled arrival date with no charge or penalty. For cancels after 6 pm or failure to check in on the arrival date, one night’s room charge and tax will be charged to the credit card used to make the reservation.

How do I reserve a room if I’m sharing it with a colleague or bringing family members?

Designate one person to make the online hotel reservation. List all occupants when making the reservation, including children and their ages. Children under the age of 18 may stay free of charge in a parent’s room. There is an additional charge of $20 per person, per night for more than two adults (age 18+) sharing a room. You should notify the hotel at check in if any of the guests in your room are under age 18 and exempt from the extra person charge.

How can I request Access-Related Accommodations?

Indicate the accommodations needed in the section titled “Special Accommodations” when making your hotel reservation.